Staying calm is key to maintaining control. Take deep breaths and focus on staying composed, even if the other person gets heated.
Show genuine interest in the other person’s points. Repeat what they say to show you understand. This builds trust and gives you time to formulate a response.
Ask open-ended questions that challenge assumptions. This can make the other person rethink their stance and open up the conversation.
Identify areas of agreement to build rapport. Acknowledging shared beliefs or goals makes the other person more receptive to your argument.
Instead of saying "but," use "yes, and" to affirm their point and smoothly transition to yours. This keeps the conversation positive and constructive.
People are often driven by emotions. Use stories, analogies, and empathy to make your argument more compelling and relatable.
Confidence is persuasive, but aggression can backfire. Speak clearly, maintain good posture, and make eye contact to assert your points without hostility.